Features
Everything Medini does, in one place.
Built specifically for medical clinics — not a generic AI bot wearing a stethoscope.
Receptionist capabilities
Everything a great front desk does — without the wait, the holds, or the hand-offs.
24/7 availability
Picks up on the first ring at 3 PM or 3 AM. No voicemail, no missed callers.
Appointment booking
Books, reschedules, and cancels directly in your calendar with the right provider and slot length.
Patient intake
Collects new-patient details and prepares charts before the visit.
Bilingual
Native-quality English and French voices. Patients are met in the language they speak.
Smart triage
Recognizes urgent or sensitive calls and escalates to a human or your on-call line in real time.
Clean handoff
Every call ends with a structured summary delivered where your team already works.
Clinic ROI
Quiet revenue leaks add up fast. Medini plugs them, then keeps adding.
Recover missed calls
Capture every after-hours, lunch, and overflow call that would otherwise hang up.
Lower staffing costs
Reduce front-desk overload without cutting service quality.
Fewer no-shows
Automatic confirmations and reminders trim no-show rates by double digits.
Faster response
Patients get answered now, not in three rings or three voicemails.
Free your team
Front desk focuses on the patient in front of them, not the phone.
Always-on growth
New-patient calls are answered the moment they come in — even at 11 PM.
Compliance & trust
Healthcare-grade from the ground up.
HIPAA-conscious architecture
Designed for protected health information from day one.
Encryption everywhere
Data encrypted in transit and at rest. Strict access controls.
Audit logs
Every call transcribed, logged, and reviewable by your team.
Configurable PHI rules
Decide what can be discussed and what gets escalated.
Human escalation
Sensitive topics route to a real person — instantly.
BAA available
We sign Business Associate Agreements with clinic customers.
Integrations
Plays nicely with the tools your clinic already runs on.
Your existing phone number
Forward your line to Medini in minutes — no number change required.
EHR & EMR systems
Integrates with leading EHR/EMR platforms used by independent and group practices.
Scheduling software
Syncs availability and bookings to keep one source of truth.
SMS confirmations
Automatic text confirmations and reminders to patients.
Email summaries
Daily and per-call summaries delivered to your inbox.
Custom workflows
Special routing for new vs returning patients, providers, or call types.
See it on a real call.
The fastest way to evaluate Medini is to hear it. Have it call your phone now or book a walk-through with our team.